FAQ

📌 FAQ 

1. When will my order arrive?

Orders typically take 7–15 business days to arrive, depending on your location and the shipping option selected at checkout. You’ll receive a tracking number by email once your order ships.

2. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link. You can click the link anytime to see the latest updates.

 

3. Do you ship internationally 🌎?

Yes, we ship worldwide 🌍. Shipping times may vary depending on the destination country.

 

4. What if I receive an incorrect or damaged item?

We’re so sorry this happened! Please email us at hello@youglow777.store within 14 days of delivery with your order number and a photo of the issue. We’ll help you with a replacement or refund according to our Return & Refund Policy.

 

5. Can I return an item?

Yes, returns are accepted for defective, damaged, or incorrect items. Please see our full Return & Refund Policy for details.

 

6. How much is shipping?

• Standard Shipping: $4.99 (3–4 business days for US orders under 5 lbs).
• Free Shipping: On orders over $50 (US only).
• International Shipping: Rates are calculated at checkout.

 

7. What payment methods do you accept?

We accept major credit cards, PayPal, and Shop Pay. All payments are 100% secure.

 

 

8. Can I change or cancel my order?

We start processing orders quickly, so changes and cancellations must be requested within 24 hours of placing your order. Please email us right away at hello@youglow777.store.